Returns & Refund Policy

We want you and your pets to be happy with your purchase.

Cancelling Your Order

Under UK consumer law, customers may have the right to cancel certain online purchases within 14 days of receiving their goods. Some exceptions may apply, including certain sealed products that are not suitable for return once opened.

Returning Items

To request a return, please contact us at:

info@tailandtropic.com

Please include:

• Your name

• Order number

• Details of the item you wish to return

• Reason for the return

Items must be returned in an unused and resalable condition unless the product is faulty.

Refunds

Once we receive and inspect the returned item, we will process any approved refund using the original payment method.

Refund processing times may vary depending on your payment provider.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us as soon as possible and we will work with you to resolve the issue.