Shipping policy

Shipping Policy

Last updated: 7 July 2026

At Tail and Tropic, we aim to provide a reliable and efficient delivery service for all our customers. This Shipping Policy explains how we process, dispatch, and deliver your orders.

Order Processing

Orders are processed during our normal working hours:

Monday to Friday: 9-5

We aim to prepare and dispatch orders within 2 working days after your order has been successfully placed and payment has been received.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, such as sales events, holidays, or product launches, dispatch times may take slightly longer. We will communicate any significant delays wherever possible.

Delivery Options and Times

We currently offer the following delivery options:

Standard Delivery
Estimated delivery time: [3-5 working days]
Cost: £2.99

Express Delivery
Estimated delivery time: [1–3 working days]
Cost: £3.99

Delivery times are estimates only and are not guaranteed. Once your order has been dispatched, delivery times may vary depending on the courier and circumstances outside our control.

Delivery Areas

We currently deliver to:

United Kingdom mainland addresses

At this time, we may be unable to deliver to certain remote locations or areas where courier restrictions apply.

If we are unable to fulfil delivery to your location, we will contact you as soon as possible.

Delivery Tracking

Where a tracking service is available, tracking details will be provided by email once your order has been dispatched.

Please check your email inbox and spam/junk folder for delivery updates.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional delivery charges may apply.

Please contact us as soon as possible if you notice an error with your delivery address after placing your order.

Delayed or Missing Orders

While we work hard to ensure your order arrives on time, delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, weather conditions, strikes, or other unforeseen events.

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: info@tailandtropic.com

We will investigate the issue and assist wherever possible.